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Ar Sathish
Participant
June 1, 2026

Have purchased Firefly credits still am unable to generate images by using my account, even it showing 8000 credits un used

  • June 1, 2026
  • 2 replies
  • 23 views

Attached screen shot of request access same time 8000 credits left

    2 replies

    droopydog500
    Community Expert
    Community Expert
    June 1, 2026

    Hi ​@Ar Sathish,

     

    You are on an enterprise account and some features need to be specifically provisioned to accounts regardless of how many credits you have. Please contact you local Adobe administrator. If you are not sure who that is, please start with your IT department.

     

        droopy

    Adobe Community Expert (not an Adobe employee)
    June 1, 2026

    Hey ​@Ar Sathish 
    I have had the admin warning before. Log out of your Creative Cloud app and log back in. I turned my computer off and on as well.

    Let’s know if the issue persists. 
    Nate