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Participant
August 6, 2026

having issues, can I talk to someone

  • August 6, 2026
  • 4 replies
  • 23 views

I would like to schedule a call to talk to someone. Please point me to the correct department. We have a paid account and it doesn’t seem to be working. It keeps saying contact admin. 

    4 replies

    August 6, 2026

    Hey ​@epic_Moonlight8b39 
    Regarding how to use the tools, there are a number of tutorials on https://www.youtube.com/@AdobeLiveCommunity and other platforms. 

    If there is something specific you need assistance with, ask the community, there is wealth of information here. 

    Jason goes over how to use Firefly in different scenarios and Apps



    Cheers

    Nate

    Trevor.Dennis
    Community Expert
    Community Expert
    August 6, 2026

    Are you on an Enterprise plan?

    If yes, check the answer in this thread.

    Participant
    August 6, 2026

    Who can review my plan and let me know which models are part of my plan? This is really not a very friendly user experience. I would love a tutorial on how to use the tool. 

    bluebrad
    Community Expert
    Community Expert
    August 6, 2026

    you can try to see this page https://adminconsole.adobe.com to see what permissions you have. 

    Illustrator is open almost 24/7 and just about the same for Bridge and Photoshop