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3 replies

droopydog500
Community Manager
Community Manager
October 19, 2024

Hello @Mehmet sukru3905531979ju,

 

Are you still having this problem?

 

Can you please tell us, were you using Firefly Text to Image or Generative Fill?

 

Please tell us if the problem one of these:

  1. The download button is missing
  2. I click on the download button and it gives me an error message and does not download (please include a screenshot of the error if you have it)
  3. I click on the download button and there is no error, but the image was not downloaded.
  4. Another issue (please describe)

 

Please tell us what operating system (such nas Windows, MacOS, Android, or iOS) you are using and which browser.

 

Thanks,

    droopy

Adobe Community Expert (not an Adobe employee)
droopydog500
Community Manager
Community Manager
August 20, 2024

@Mehmet sukru3905531979ju,

 

Is the issue you are having that you are using generative fill on an iPhone and the download button is scrolled off the top of the screen?

 

    droopy

Adobe Community Expert (not an Adobe employee)
Kartika Rawat
Community Manager
Community Manager
August 8, 2024

Hi Mehmet sukru3905531979ju!

Sorry about that. Are you on the mobile version? If so, which device are you using? Could you also share a screenshot of the issue?

 

Let us know.

Thanks,

KR