I accidentally asked for more credits which I don't need and now I can't generate anything

5 replies
184 views
Translate

I accidentally asked for more credits (which I don't need) and now I can't generate anything because it says I am waiting to see if I can get more credits, when I have loads left. Pls unfreeze me! And add and option that if someone asks for credits, and has some, it says you have enough and leaves you alone. Thank you.

Design

droopydog500

Community Manager

Hi @mktdesign,

You need to contact your organisation's Adobe administrator. If you are not sure who that is, start with your IT department.

droopy

Translate

Adobe Community Expert (not an Adobe employee)

mktdesign

Participant

Its a Business account

Translate

droopydog500

Community Manager

Hi @mktdesign,

Same question for you, are you using an enterprise account (affiliated with a school or business)?

Thanks,

droopy

Translate

Adobe Community Expert (not an Adobe employee)

mktdesign

Participant

Same issue here! Have you resolved it?

Translate

droopydog500

Community Manager

Hello @matt__9404,

Thank you for your message. I am sorry you are having this problem.

Are you using an enterprise account (affiliated with a school or business)?

Thanks,
droopy

Translate

Adobe Community Expert (not an Adobe employee)

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.