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Participant
July 10, 2026

I am not able to generate any images or videos using third part models

  • July 10, 2026
  • 2 replies
  • 15 views

I created a trial Firefly Pro Plus account and tried using it to generate images and videos with the Gemini 3.1 and Veo models. Every single attempt failed, and I haven’t been able to generate any images or videos. I have attached a screenshot of the error received while image generation. Please help look into this. 

    2 replies

    KaramAuthor
    Participant
    July 10, 2026

    Hi Nate,

     

    Thanks for the message.

    I have attached the full screenshot. Please refer to the required details:

    • System Details: MacBook Pro running MacOS Tahoe
    • Workflow Context: I am using
      • Function - ‘Text to Video’ 
      • Model - Veo 3.1
      • Prompt - Monkey on the tree
      • No reference image is used.


     

    July 10, 2026

    Hey ​@Karam 
    Help us. Help you.

    Something went wrong

    A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.
    >>Make sure to remove person details: email address, name... before posting<<

    • System Details: Specify your Operating System (OS) and Browser (including version numbers).
    • Workflow Context:
      • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
      • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
      • The full prompt you were using.
      • Copies of any reference images, keyframes, or original images used.
         

    Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.

    Suggestions on How to Prompt
    https://community.adobe.com/questions%2D404/use%2Dadobe%2Dfirefly%2Dto%2Dgenerate%2Dyour%2Dimages%2Dand%2Dvideos%2D1476088?tid=1476088&fid=404


    Cheers

    Nate