i am not able to use partner ai models like kling 3.0 omni... it shows "something is wrong"

I recently got the same problem. I tried to generate Image to Video using Kling 3.0 Omni with vertical 9:16. I only add first frame, last frame, and 3 reference frames with a short prompt. After waiting for “minutes” it said “something is wrong” (I did this like multiple times already and even clear all my beloved browser cache).

hello Nate

i did all the suggestions and still cant use any of the partners Ai, im in this since 3 days now 

Help us. Help you. ​@Enthusiastic_parent618b 
Sorry to hear you're running into that "Something went wrong" error. Could you provide more information; so, the team can proceed to troubleshoot? Without the requested information it is difficult to assist you and resolve the issue. By providing the requested info we can better assist you. 

Something went wrong troubleshooting

A Full Screenshot or short video:  Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.
>>Make sure to remove person details: email address, name... before posting<<

• System Details: Specify your Operating System (OS) and Browser (including version numbers).
• Workflow Context:
  • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
  • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
  • The full prompt you were using.
  • Copies of any reference images, keyframes, or original images used.

Other suggestions

1. Try a different web browser (or an Incognito/Private window) to rule out browser extensions or cache issues.
2. Disable any active VPN, ad-blockers, or strict firewall settings temporarily.
3. Clear your browser's cache and cookies (see image below):

 For more details and additional troubleshooting steps, you also check this article as well!

Resources & Suggestions on How to Prompt
Generate images from text descriptions
Writing Effective Prompts
Adobe Firefly Resources

Cheers

Nate