I am receiving the following messages in Veo 3.1 Fast and Kling Video 2.5 Turbo: "Can't load. We can't process this prompt. You can edit it and try again.” Also, there is no audio in my Kling generated videos even though I selected audio.

I am currently subscribed to the Adobe Stock - Unlimited plan + AI Studio, and I want to begin by saying how much I enjoy using Adobe products for my work projects, especially Adobe Firefly. Firefly has become an extremely useful creative tool for my video projects.

I understand that my plan includes unlimited generations with Veo 3.1 Fast, Kling Video 2.5 Turbo, and Runway Gen 4.5.

I have been using Veo 3.1 Fast to generate videos with audio and have found this model excellent for my work. I successfully generated several videos with it; however, I am now unable to generate videos using Veo 3.1 Fast. I repeatedly receive the following message:

“Can't load. We can't process this prompt. You can edit it and try again.”

I have tried creating new and different prompts, but the issue continues.

I am experiencing a separate issue with Kling Video 2.5 Turbo. I have successfully generated several videos with this model, but when I select the audio option, the resulting videos do not contain any audio. On some attempts, I also receive the same “Can't load” error that I experience with Veo 3.1 Fast.

For comparison, I tried Runway Gen 4.5 and was able to generate content successfully. My current problems therefore appear to be limited to Veo 3.1 Fast and Kling Video 2.5 Turbo.

I contacted Adobe Technical Support via chat and followed the troubleshooting instructions provided. I cleared my browser cookies and attempted to regenerate the videos in the same browser, but the errors continued. As instructed, I then tried a different browser and experienced the same problems.

Based on these troubleshooting results, I suspect that the issue may be on Adobe’s end rather than with my browser or prompts. The Adobe Support technician agreed that this may be the case, told me that the team would be alerted, and advised me to allow a few hours for the issue to be addressed.

I want to emphasize that I absolutely love Adobe products and have had a wonderful experience using Adobe Firefly for my creative work. Adobe is a great company, and I have every confidence that the team will work diligently to investigate and resolve these issues.

I greatly appreciate the assistance I have already received from Adobe Technical Support and look forward to continuing to use Adobe Firefly and these excellent creative tools.

Maria Hollier