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Participant
August 20, 2026

i am unable to see the images being generated

  • August 20, 2026
  • 2 replies
  • 13 views

the screen is always blank and i am unable to see the images at all.

    2 replies

    droopydog500
    Community Expert
    Community Expert
    August 20, 2026

    Hi ​@Kashy Joshi,

    This behaviour has been caused by interference from browser extensions in the past (such as ad blockers). Can you try in private browsing/incognito mode or in another browser as a test?

    Thanks,

        droopy

    Adobe Community Expert (not an Adobe employee)
    August 20, 2026

    Hey ​@Kashy Joshi 
    I have noticed something similar. As a result, I had to look in my Creative Cloud app
    to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.


    Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

    >>Press generate: ONLY ONCE<<. If the generation is taking forever or not generating, check your CC App.
     

    How to reliably download your files
    In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

    https://youtube.com/shorts/fCgb1ZR48tU?feature=share


    Cheers

    Nate