I believe there is a problem with the Firefly entitlement/provisioning on my Adobe account.

I believe there is a problem with the Firefly entitlement/provisioning on my Adobe account.

I recently created an Adobe account and activated a Firefly Pro Plus trial. The subscription is shown as active and the account shows 10,000 generative credits.

However, every attempt to generate an image in Firefly returns:

"Something went wrong - please try again later."

I have reproduced the problem on:

• Chrome on Windows

• Edge on Windows

• Chrome on Android

• The Adobe Firefly Android app

I have also tested different AI models, quality settings, prompts, image sizes and aspect ratios, both with and without reference images. I have cleared browser cache/cookies as well.

Most importantly, I performed a controlled test:

1. My friend and I logged into his Adobe account on the same computer and browser.

2. We used a very simple prompt and successfully generated an image.

3. We logged out.

4. I logged into my Adobe account.

5. I used the exact same prompt, AI model, aspect ratio and image size.

6. The generation immediately failed with "Something went wrong - please try again later."

Therefore the problem follows the Adobe account, not the browser, computer, network, prompt, model or reference image.

Could you please check the Firefly backend entitlement/provisioning associated with my Adobe ID and verify that the account is correctly provisioned for Firefly image generation?

I would specifically like the Firefly service entitlement associated with the account checked, rather than repeating browser/cache troubleshooting.