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VisualKineticsBK
Participant
April 6, 2026

i bought 2000 credits to use in firefly and they did NOT register...showed they were gone. I was not able to use them.

  • April 6, 2026
  • 1 reply
  • 22 views

i bought 2000 credits to use in firefly and they did NOT register...showed they were gone. I was not able to use them.

    1 reply

    Kevin Stohlmeyer
    Community Expert
    Community Expert
    April 6, 2026

    Hi ​@VisualKineticsBK two things to check - 1. Make sure the email used to log into the site is the same you used to purchase the credits. 2. Credits take time to appear in the account - if you are checking within the hour, clear your browser caches, log out and log back in.