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Kelsie29080417md68
Participant
July 16, 2025

I bought firefly to use generative fill/expand, was working fine, and now it is greyed out

  • July 16, 2025
  • 1 reply
  • 125 views

Hiya, 

 

I can't use generative fill/expand despite buying a firefly subscription. It was working fine for a few days but now greyed out. My understanding is that generative fill/expand when there isn't a description is unlimited with this plan.

 

Thanks,

Kelsie

1 reply

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
July 16, 2025

Hello @Kelsie29080417md68,

Thank you for your message. We need some additional information to understand what is happening. Can you please reply with the following information:
• A screen shot of the whole browser/application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).
• Then, please click on your avatar and take a screen shot of the box that pops up, but please black out your name and email address.
• Tell us what operation system (OS) and browser you are using along with their version numbers.

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
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