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karen schneider
Participant
September 15, 2026
Open for Voting

I can not get my files to load when I select "My Files". Overall I can barely interact with FireFly because of how laggy it is.

I’m simply trying to see what files I’ve already created under generate history. But nothing loads. If I go “Generate Image” - then I can see thumbnails of the images along the side of the panel. But still can’t interact with them (delete them). Super frustrating. 

    4 replies

    karen schneider
    Participant
    September 17, 2026

    thank you.

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    N8.
    Community Expert
    September 16, 2026

    Hey ​@karen schneider 

    Yes, this can be very frustrating. Could you have a look in your Creative Cloud App?
    How to reliably download your files
    In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

    https://youtube.com/shorts/fCgb1ZR48tU?feature=share

    Cheers

    Nate

     

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    karen schneider
    Participant
    September 16, 2026

    Thanks for the tip. I checked out my Creative Cloud files. I have files that show up for 2 years ago, but anything from 6 months to now won’t show 😶

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    N8.
    Community Expert
    September 17, 2026

    Thank you ​@karen schneider for checking

    I have escalated this issue. 

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