I can't access generative file, Use a brush to remove objects, or paint in new ones from text descri

To add to what Carissa said, can you check the age with which you have registered using. your Adobe ID? If you are more than 13 years old and are facing this error, get in touch with Adobe Support https://helpx.adobe.com/support.html You can use the chat window at the right bottom corner of the screen.

Are you getting any errors?