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3 replies

ckbilbrey
Participant
June 14, 2026

I am unable to use this download button in the image below. I click and it does nothing. I’ve cleared my cache. I’ve closed out everything except the Firefly site. I’ve tried downloading from my Generation history. Nothing works.
 

 

June 14, 2026

Hey ​@ckbilbrey 

Could you go into your Adobe Creative Cloud app and see if you can download from there?

Could you share more info on what's happening? Which device are you using? Please provide a screenshot or screen recording that shows the issue.

Cheers

Nate

droopydog500
Community Manager
Community Manager
October 19, 2024

Hello @N_Singh2151,

 

Are you still having this problem?

 

Can you please tell us, were you using Firefly Text to Image or Generative Fill?

 

Please tell us if the problem one of these:

  1. The download button is missing
  2. I click on the download button and it gives me an error message and does not download (please include a screenshot of the error if you have it)
  3. I click on the download button and there is no error, but the image was not downloaded.
  4. Another issue (please describe)

 

Please tell us what operating system (such nas Windows, MacOS, Android, or iOS) you are using and which browser.

 

Thanks,

    droopy

Adobe Community Expert (not an Adobe employee)
Kartika Rawat
Community Manager
Community Manager
August 27, 2024

Hi there! 

Sorry about that. Can you share more info on what's happening? Which device are you using? Please provide a screenshot or screen recording that shows the issue.

 

Let us know.

Thanks,

KR