Skip to main content
D
darkgrafix11
Participant
July 24, 2025

I can't generate a video

  • July 24, 2025
  • 2 replies
  • 170 views

I have over 2000 credits to use in Firefly but it won't let me generate anything. The generate button is greyed out. I'm on the latest version and latest Mac software.

2 replies

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
July 25, 2025

Hello @darkgrafix11,

In addition to the questions @SamarthS asked, can you please click on your avatar and take a screen shot of the box that pops up, but please black out your name and email address.


Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
S
Community Manager
SamarthSCommunity Manager
Community Manager
July 24, 2025

Hi @darkgrafix11!

 

Thanks for reaching out. Sorry for the trouble. Which version of OS and browser are you using? Could try using another browser.

Let us know if it works.

 

^Sam
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices