i can't generate any video or image?

Hey ​@Passionate_speaker48d5 

Definitely need more information.
Could you try logging out of your Creative Cloud app and then log back in? This has helped me with other issues before.

Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

>>Make sure to hide your personal information: email account, name and any other personal details.<<

Cheers

Nate