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Monster.me
Participant
March 27, 2026

I can't get my: credits left for my plan, I have 4 months plan using a gift card but my monthly credits are invisible in the account column

  • March 27, 2026
  • 3 replies
  • 29 views


[Pii removed by mod]

    3 replies

    Hajar Toutsi
    Community Manager
    Community Manager
    March 27, 2026

    Hi Monster.me,

    I’m reaching out again to update you that this issue has now been resolved. Please try refreshing your credits balance and let us know if anything still looks off.

    Hajar

    Hajar Toutsi
    Community Manager
    Community Manager
    March 27, 2026

    Hi Monster.me,
    Thank you for writing in.

    This issue is reproducible on our end as well, but rest assured it doesn’t mean your credits are gone. Let’s give it some time while our product team works on a fix, and then try again.

     

    Let us know if you have any other questions or concerns.

    Hajar

    Monster.me
    Participant
    March 27, 2026

    Can you delete my image as it contains my account details as I don't have chance to do this 

     

    Thank you 

    Hajar Toutsi
    Community Manager
    Community Manager
    March 27, 2026

    No worries, Monster.me
    I have redacted your personally identifiable information.

    NEW MEDIA
    Participant
    March 27, 2026

    Impossibile caricare crediti generativi
    L’account non mi carica i crediti e non posso generare

    Hajar Toutsi
    Community Manager
    Community Manager
    March 27, 2026

    Hi NEW MEDIA,

    This issue has now been resolved. Please try refreshing your credits balance and let us know if anything still looks off.

    Hajar