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Participating Frequently
July 7, 2026

I can't upload SVGs to a Firefly Board. It says it's an unsupported format, BUT the SVG was generated in Adobe Illustrator.

  • July 7, 2026
  • 10 replies
  • 55 views

Title: Firefly Boards rejects valid, Illustrator-exported SVG files despite listing SVG as a supported upload format

Product / Area: Adobe Firefly — Firefly Boards — asset upload

Environment

  • Browser: Chrome 148.0.7778.216 (Official Build) (arm64)
  • OS: macOS Sequoia 15.7.4 (24G517)
  • Date/time of occurrence: July 7, 2026, ~30 minutes before filing

Summary

Firefly Boards' upload interface explicitly lists SVG as a supported file format, but it rejects valid SVG files on upload. The files were authored in Adobe Illustrator, exported through Illustrator's native SVG export, and are standards-compliant (valid XML, presentation-attribute styling, text converted to outlines, no CSS/gradients/filters/masks). The files still fail to upload.

Supported-formats claim (from the Firefly Boards UI):

The interface states that Firefly Boards supports: GIF, GLB, JPEG, JPG, MOV, MP4, PNG, QUICKTIME, SVG, WEBP. SVG is listed.

Expected behavior

A valid SVG should upload and render on the board, since SVG is a listed supported format.

Actual behavior

The upload fails and the interface surfaces its supported-formats notice (the same one that lists SVG). In other words, a file in a format the UI says is supported is being treated as unsupported or invalid.

Steps to reproduce

  1. In Adobe Illustrator, create a simple two-color vector: a solid filled rectangle plus text.
  2. Select the text and convert it to outlines (Type > Create Outlines), so the file contains only vector paths, no live text.
  3. Go to File > Export > Export for Screens.
  4. Open the format settings (gear icon), select SVG, and set:
    • Styling: Presentation Attributes
    • Font: Convert to Outlines
    • Images: Embed
    • Object IDs: Unique
    • Decimal: 2
    • Responsive: checked
    • Minify: unchecked
  5. Export the SVG.
  6. In Firefly Boards, attempt to upload the exported SVG onto a board.
  7. Result: the upload is rejected.

Troubleshooting I already performed

Phase 1 — Illustrator export-setting variations (re-exported and re-uploaded a fresh file each time):

  • Toggled Styling across Presentation Attributes, Internal CSS, and Inline Style.
  • Toggled Responsive on and off (which adds/removes explicit width and height on the root <svg>).
  • Varied Object IDs (Unique vs. other options).
  • Scaled the artboard up (from roughly 60 × 66 to roughly 554 × 619) to rule out a minimum-dimension threshold.

Every variation was rejected on upload.

Phase 2 — Manual source editing in Visual Studio Code:

  • Opened the exported SVG and edited the raw source directly, including removing the XML prolog (<?xml version="1.0" encoding="UTF-8"?>) and the Illustrator-generated identifier attributes on the root element (id="uuid-…" and data-name).
  • Re-uploaded.

Still rejected.

Isolation / observation

The failure survives both native Illustrator export configurations and manual source cleanup. The sample below is a valid SVG: a single <rect> plus a <g> of <path> elements, presentation-attribute fills only, no <text>, <style>, <defs>, gradients, filters, masks, or clipping paths, and the standard SVG namespace. Because even this file is rejected, the problem appears to sit in the Firefly Boards upload validator/parser rather than in any exotic SVG feature. I'll leave root-cause to your engineers rather than guess at the internals.

Sample SVG (source pasted inline, since the form does not accept .svg attachments)

This is the scaled-up variant (viewBox 553.61 × 619.43), as exported from Illustrator with the settings above. It still carries the Illustrator-generated id="uuid-…" and data-name attributes (i.e., before the Phase 2 manual edits):

<?xml version="1.0" encoding="UTF-8"?>
<svg id="uuid-7e2f61a1-2976-40b0-8dbb-f4fce26ac6bb" data-name="Layer 1" xmlns="http://www.w3.org/2000/svg" width="553.61" height="619.43" viewBox="0 0 553.61 619.43">
  <rect x="0" width="556.61" height="620.37" fill="#e04478"/>
  <g>
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    <path d="M247.37,426.45l15.69-22.23h1.77v22.46h5.42v1.54h-5.42v8.22h-1.77v-8.22h-15.69v-1.77ZM263.06,426.67v-20.03h-.1l-13.82,20.03h13.92Z" fill="#fff"/>
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    Pinned Reply By Hajar Toutsi

    Hi everone!

    Thank you all for providing such detailed information and examples regarding this issue.
     completely understand why the rasterized workarounds are not an acceptable solution for your vector workflows.
     

    I've escalated this directly to our product and engineering teams so they can take a closer look. They're actively reviewing the Boards upload parser to determine why your Illustrator SVG files are failing to upload.
     

    I will be back with more updates on  this thread as soon as I hear back from the team.
    Thank you for your patience while we get this sorted out!


    Hajar

    10 replies

    Hajar Toutsi
    Community Manager
    Community Manager
    July 15, 2026

    Hi everone!

    Thank you all for providing such detailed information and examples regarding this issue.
     completely understand why the rasterized workarounds are not an acceptable solution for your vector workflows.
     

    I've escalated this directly to our product and engineering teams so they can take a closer look. They're actively reviewing the Boards upload parser to determine why your Illustrator SVG files are failing to upload.
     

    I will be back with more updates on  this thread as soon as I hear back from the team.
    Thank you for your patience while we get this sorted out!


    Hajar

    Participating Frequently
    July 15, 2026

    Thank you!

    Aurelie
    Participant
    July 15, 2026

    Message d'erreur empêchant de transférer une ressource depuis Illustrator vers Firefly Boards
    Impossible de partager un élément depuis Illustrator vers Firefly Boards. J’ai essayé de partager depuis différents fichiers mais toujours le même problème. J’ai ce message d’erreur alors que j’ai bien une connexion à internet : Erreur de connexion. Vérifier la connexion à internet er réessayez.

    J’ai tenté et en utilisant le bouton “Partager” en haut à droite de l’écran et en faisant un clic droit, partager dans Firefly mais aucun résultat...

    Participating Frequently
    July 14, 2026

    TLDR;

    When I drag and drop an SVG from Finder to the Firefly Board canvas, I get this error:

     

    Clicking “Learn more” opens this:
     

     

    The SVG was generated in Illustrator!

    droopydog500
    Community Expert
    Community Expert
    July 8, 2026

    While ​@Hajar Toutsi investigates, you can export an SVG from Illustrator into Boards by clicking the Sharing button in the upper right corner of Illustrator:

     

    I believe this rasterises the image and inserts it into the Board.

     

        droopy

    Adobe Community Expert (not an Adobe employee)
    Participating Frequently
    July 14, 2026

    You lost me at “rasterizes.”

    droopydog500
    Community Expert
    Community Expert
    July 19, 2026

    Sorry, converts it from a vector to a bitmap image. It is no longer a vector image.

     

        droopy

    Adobe Community Expert (not an Adobe employee)
    Hajar Toutsi
    Community Manager
    Community Manager
    July 8, 2026

    Hi Jeff33268462kctp,

    Thanks for bringing this to our attention.
     

    Could you please share the SVG file with us in a .zip file so our team can take a closer look?

    While I wasn’t able to reproduce the same behavior on my end, please try following these steps and let us know if they help:

    1. On the Firefly website, go to Files > Your files > select All types.

    2. Select your Ai file (SVG), click the 'More' option (...), and select Open in Boards.

    3. Select your desired board or create a new one.
       

       

    I hope this helps resolve the issue! If not, simply share the .zip file with us and we’ll take it from there.


    Hajar

    Participating Frequently
    July 14, 2026

    Hi ​@Hajar Toutsi - Your suggested method does the same thing ​@droopydog500 suggested--it rasterizes the SVG vector file, which is totally unacceptable.

    One of my files is attached.

    July 8, 2026

    Hey ​@Jeff33268462kctp 
    I have escalated the issue. I am having the same issue. 

    Cheers

    Nate