I can't use the program, it freezes every time I try to access any Firefly tool, I have tried in dif

Hello @gabriel041801,

Thank you for your message. I am sorry you are having this problem. 

One of the most common reasons people have had this happen is the Windows firewall.  Please try resetting the firewall configuration to the default and see if that fixes the problem for you.  Please let us know.

Thanks,
    droopy