I cannot continue my work on the Firefly Videogenerator cause it will not let me generate anything – still costing credits after a cancelled attempt which is outrageous!

Welcome to the forums ​@svengutjahr.
 Log out then back in to the Creative Cloud App, after you get a new subscription or change subscription.

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I have noticed something similar when using 3rd party models. As a result, I have had to in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

>>Press generate: ONLY ONCE or Twice<<. If the generation is taking forever, not generating, or giving you the same results: just press generate once or twice. This will help you save credits. Finally, check your CC App for your images and videos.

Keep the generation window open. Do not go to another tab as this often causes problems when generating videos and images.

If this doesn’t work, let me know.

How to reliably download your files
In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

https://youtube.com/shorts/fCgb1ZR48tU?feature=share

Cheers

Nate