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Participant
June 5, 2026

I cannot create any video for last 72 hours! I keep getting cannot load error. I've tried everything. I think I want to cancel and demand refund!

  • June 5, 2026
  • 4 replies
  • 33 views

I cannot create any video for last 72 hours! I keep getting cannot load error. I've tried everything. I think I want to cancel and demand refund!screenshot of error

    4 replies

    June 7, 2026

    Hey ​ ​@abhiase 

    could you describe exactly what type of result that you would like to have?

    As we share your reference image? this way we can also attempt to generate a video.
     

    June 6, 2026

    Hey ​@abhiase 

    Common problems

    • Trademarked / Copyright
    • Political figures / Celebrities 
    • Long complicated prompts (often from ChatGPT)
      (short easy to read prompts tend to work very well)
    • busy dark background images for videos. the images need to be easy to distinguish who the main characters are and what the background is. 

    Anything to do with Children

    • if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

    or

    • - the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
      Many Generation Models will not generate anything to do with children.
    • Nudity

    Cheers

    Nate

     

    June 6, 2026

    Hey ​@cableizme 

    Your prompt includes the word: Child.

    Common Problems

    Anything to do with Children

    • if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

    or

    • - the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
      Many Generation Models will not generate anything to do with children.

    Cheers

    Nate

     

    cableizmeAuthor
    Participant
    June 6, 2026

    I took out all references to child and children.  same result.  will not load!

    droopydog500
    Community Manager
    Community Manager
    June 8, 2026

    If you try another browser as a test, does it still fail?

     

        droopy

    Adobe Community Expert (not an Adobe employee)
    abhiase
    Participant
    June 6, 2026

    Same happening with me check my post as well and vote