Participant

I cannot create any video for last 72 hours! I keep getting cannot load error. I've tried everything. I think I want to cancel and demand refund!

Forum|Forum|1 month ago
June 5, 2026
8 replies
52 views

I cannot create any video for last 72 hours! I keep getting cannot load error. I've tried everything. I think I want to cancel and demand refund!screenshot of error

Glevity

Known Participant

Everything within Firefly seems to work until the generation is ready, then it just keeps loading, never providing a result.

O

Oh.N8

Hey @Glevity

Help us. Help you.

A Full Screenshot or short video: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.
>>Make sure to remove person details: email address, name... before posting<<

System Details: Specify your Operating System (OS) and Browser (including version numbers).
Workflow Context:
- Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
- Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
- The full prompt you were using.
- Copies of any reference images, keyframes, or original images used.

Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.

Suggestions on How to Prompt
https://community.adobe.com/questions%2D404/use%2Dadobe%2Dfirefly%2Dto%2Dgenerate%2Dyour%2Dimages%2Dand%2Dvideos%2D1476088?tid=1476088&fid=404

Cheers

Nate

O

Oh.N8

Hey @abhiase

could you describe exactly what type of result that you would like to have?

As we share your reference image? this way we can also attempt to generate a video.

O

Oh.N8

Hey @abhiase

Common problems

Trademarked / Copyright
Political figures / Celebrities

Long complicated prompts (often from ChatGPT)
(short easy to read prompts tend to work very well)
busy dark background images for videos. the images need to be easy to distinguish who the main characters are and what the background is.

Anything to do with Children

if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

or

- the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
Many Generation Models will not generate anything to do with children.
Nudity

Cheers

Nate

O

Oh.N8

Hey @cableizme

Your prompt includes the word: Child.

Common Problems

Anything to do with Children

if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

or

- the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
Many Generation Models will not generate anything to do with children.

Cheers

Nate