Participating Frequently

I cannot generate images

Forum|Forum|1 month ago
August 17, 2026
14 replies
89 views

Something wnet wrong on (Gemnini3.1, Nano Banan2)

Community Manager

Hey @Spirited_youth8f8e - thanks again for your patience! I’ve got the team looking into this to validate the bug and see what our next steps might be.

In the meantime, can you send me a DM with your Adobe ID and the number of credits consumed with these particular generations on your account?

Rose

N8.

Help us. Help you. @Spirited_youth8f8e
Could you try logging out of your Creative Cloud app and then log back in? This has helped me with other issues before.

As @Trevor.Dennis mentioned, we need more information. Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

>>Make sure to hide your personal information: email account, name and anything other personal details.<<

Cheers

Nate

S

Spirited_youth8f8eAuthor

Participating Frequently

Image generation consistently fails with “Something went wrong. Please try again later.” I tested multiple models, including Gemini 3.1 (Nano Banana 2) and other available models, but the same error occurs. I also tried different prompts, 2 reference images, different resolutions, and Portrait (3:4), but nothing generates successfully.

N8.

thank you @Spirited_youth8f8e

Could you kindly provide an example of your prompt(s)? and Reference image(s)

Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

How to reliably download your files
In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

https://youtube.com/shorts/fCgb1ZR48tU?feature=share

cheers

Nate

Trevor.Dennis

Community Expert

You’ll need to give a lot more information before anyone can help.

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