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templeton_1375
Participant
May 23, 2025

I cannot see how many monthly generative credits left

I created an account in Firefly, the free plan. I started generating pictures, but the problem is I cannot see how many monthly generative credits are left; eventually, after making a number of pictures, I received a message I used all available credits and should wait for next month.
I read similar posts in the community and followed the instructions (going to https://account.adobe.com  and clicking on the avatar in the top right corner), but there is nothing about the number of generative credits. I tried every entry of the menus, but in vain. What to do?

    5 commentaires

    droopydog500
    Community Manager
    droopydog500Community Manager
    Community Manager
    May 30, 2025

    Hi @Kartika Rawat,

     

    The problem he is having is the credit area is blank on his display: credit display 

     

        droopy

    Adobe Community Expert (not an Adobe employee)
    T
    templeton_1375Auteur
    Participant
    May 24, 2025

    Windows 10, Firefox (latest).
    I tried Edge and Google, but in vain.

    I tried signing in with another computer and cellphone, and still the same.

      Kartika Rawat
      Community Manager
      Kartika RawatCommunity Manager
      Community Manager
      May 29, 2025

      Hi templeton_1375!

       

      You can view your credits you have and how many you have used in current billing month by going to https://adobe.ly/43Nn5wZ  and clicking on the avatar in the top right corner. I Hope this helps.


      KR

      droopydog500
      Community Manager
      droopydog500Community Manager
      Community Manager
      May 24, 2025

      Hi @templeton_1375,

       

      What OS and Borwser are you using and what are their versions. Can you please try using another browser as a test and see if you can see the credits in that browser?

       

      Thanks,

          droopy

      Adobe Community Expert (not an Adobe employee)
      T
      templeton_1375Auteur
      Participant
      May 24, 2025

      This is all there is in the account box. Nothing between"Manage account" and "Preferences".

        droopydog500
        Community Manager
        droopydog500Community Manager
        Community Manager
        May 23, 2025

        Hello @templeton_1375,

         

        If you click on your avatar in the upper right corner, you should be able to see how many credits you receive on a monthly basis and how many are left:

         

        What do you see when you do that?


        My best,
            droopy

        Adobe Community Expert (not an Adobe employee)
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