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carnyyyyyy
Participant
May 3, 2026

i cant generate videos after purchasing 5000x2 credits it still tells me to buy credits

  • May 3, 2026
  • 4 replies
  • 43 views

i cant generate videos after purchasing 5000x2 credits it still tells me to buy credits

    4 replies

    carnyyyyyy
    Participant
    May 5, 2026

     

    carnyyyyyy
    Participant
    May 5, 2026

     

    May 4, 2026

    Hey ​@carnyyyyyy 
    Help us. Help you.
    Could you provide the additional information?


    Cheers

    Nate

    carnyyyyyy
    Participant
    May 3, 2026

    sorry i have purchased 2000x2 credits and still cant use any of them

    droopydog500
    Community Manager
    Community Manager
    May 4, 2026

    Can you please show us a screen shot of the full browser window when it is telling you this?

    Thanks,

        droopy

    Adobe Community Expert (not an Adobe employee)
    carnyyyyyy
    Participant
    May 5, 2026