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Participant
Nov 6, 2026 2:43 PM UTC
Open for Voting

I cant generate videos in Firefly since yesterday, I do clean al cache, erase old videos and my Net is working 100% . SO i don't know why the video generation is not working at all.

Hi Adobe Support Team,

I've been trying to generate videos using Firefly and its available models since yesterday, but I keep getting error messages and haven't been able to generate anything.

I've already cleared my cache, deleted old videos, and confirmed that my internet connection is working properly. I also have more than enough credits available.

Could you please look into what's causing this issue? It's been happening since yesterday, and it's starting to delay my work.

I'd really appreciate your help in resolving this as soon as possible.

Thank you!

3 replies

N8.
Community Expert
Nov 6, 2026 3:08 PM UTC

​@Whispering_coder8a19  
Could you kindly provide the/ a prompt that is not working? This will help us help you. 


Nate

 

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Participant
Nov 6, 2026 3:18 PM UTC

Hi! :D I’ve tried everything from the simplest prompts to more elaborate ones, but nothing seems to work. Are you guys having any success generating videos? 

 

Prompt 1: Walking 

 

Prompt 2: 

ULTRA-REALISTIC GROUP WALKING — SOCK LOGIC COMMERCIAL | 4 SECONDS

Use the uploaded image as the absolute master reference. Preserve the exact composition, camera angle, people, socks, shoes, clothing, background, lighting, and colors.

ACTION — NATURAL FORWARD WALKING

A group of people walks naturally toward the camera at a relaxed, steady pace.

Each person takes realistic alternating footsteps, with slightly different timing to create an authentic group-walking rhythm.

The central person wearing turquoise mountain-pattern socks and white golf shoes takes a natural step forward, gently lifting one foot and placing it back on the ground.

The surrounding people continue walking with subtle, coordinated but unsynchronized movements.

Realistic heel-to-toe motion, natural ankle flexion, subtle fabric movement, and accurate ground contact.

The movement should feel like a real group casually walking together, not marching or posing.

CRITICAL — PRODUCT ACCURACY

  • Preserve every sock's exact original design, colors, patterns, and proportions.

  • Keep all original shoes, pants, and visible legs unchanged.

  • Socks must remain clearly visible throughout the video.

  • No extra feet, legs, shoes, or people.

  • No sliding, floating, jumping, or exaggerated movements.

  • No distorted ankles or unnatural foot rotations.

  • No changing sock patterns during movement.

  • No morphing, flickering, or artificial motion.

  • Preserve realistic moving shadows.

CAMERA

Fixed low-angle camera at ground level.

No zoom, no pan, no rotation, no camera shake.

The group moves naturally toward the camera while the camera remains completely stationary.

TIMING — 4 SECONDS

0–1s: The group begins walking naturally.

1–3s: Continuous relaxed footsteps, with the central turquoise socks remaining visually prominent.

3–4s: The group continues moving forward smoothly, maintaining realistic movement and spacing.

FINAL RESULT

A clean, photorealistic commercial shot of different people walking together, showcasing colorful socks in everyday life.

Natural human movement, premium lifestyle advertising, 4K quality, vertical 9:16.

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Gabriel Grundler Y.
Community Manager
Gabriel Grundler
Nov 6, 2026 7:38 PM UTC

Hi, ​@Whispering_coder8a19.

I was able to generate the video, but only changing the model for the Kling3.0. 

Can you try to change models? 

 

Best,

Gabriel

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