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jonp67807736
Participant
March 6, 2026

i cant render anything nor can i edit any previously rendered images. I get an error everytime. It says i have credits and my internet connection is fine so i dont know whats going on.

  • March 6, 2026
  • 3 replies
  • 27 views

i cant render anything nor can i edit any previously rendered images. I get an error everytime. It says i have credits and my internet connection is fine so i dont know whats going on.Edit

    3 replies

    Participant
    July 2, 2026

    +1

    July 2, 2026

    Hey ​@Strakta 
    Could you provide the requested information?
     

    Something went wrong

    A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

    • System Details: Specify your Operating System (OS) and Browser (including version numbers).
    • Workflow Context:
      • Which Firefly function were you using? (e.g., Text to Image, Generative Fill, Text to Video, etc.)
      • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).
      • The full prompt you were using.
      • Copies of any reference images, keyframes, or original images used.
         

    Note: Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.



    Cheers

    Nate

    March 7, 2026

    Hey ​@jonp67807736 

    Thank you for your message. 

    We need additional information to understand what is happening. Can you please reply with the following information:

    • A screen shot of the whole browser (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

    • A copy of the keyframe(s), reference images or video you were using (if any), or image you were using in generative fill.

     

    An example of the prompt that you are using as well would help.
    Could you provide a screenshot of an example of your image that is being rejected? or the error msg screenshot?

    Cheers

    Nate