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Participant
September 17, 2026

i describe what i want to edit and it doesnt listen to me. every time gives me the same. nothing what i wrote to the promt.

  • September 17, 2026
  • 1 reply
  • 7 views

I have been trying to generate a video using your AI tools. The first iteration got close, and then I tried to make some edits using the prompts, and it keeps on charging me credits and then giving me the exact same video.

 

  • I’m using the Video Edit feature.
  • I’m trying to finish the shot in the way I originally intended, because the generated result did not match what I wanted. The task is quite simple: I need the objects falling from the top of the frame onto a black background to fall faster and continue all the way down until they disappear from the frame, leaving a completely black background at the end.
  • The edits are completely ignored. Every generation produces essentially the exact same result.
  • My edit prompt was:
    “In the unedited footage, the folders fall too slowly and do not complete the shot — the objects do not fall all the way to the bottom and disappear from the frame. I need you to speed up the fall so that the folders, which fall from the top onto a black background, eventually fall all the way down, disappear from the frame, and the final result is a completely black background again.”
  • This happens with every video I try to edit, not just this particular project.
  • I first noticed the issue today.

    1 reply

    Tarun Saini
    Community Manager
    Community Manager
    September 18, 2026

    Hi ​@Mantrimavičiu285016859qad,

     

    I'm sorry to hear you're experiencing this issue. I can understand how frustrating it is to spend credits on Video Edit generations only to receive essentially the same result while your requested changes are being ignored.

    To help us investigate, could you share:

    • A link to the affected video/project (if possible).

    • Whether this happens with all Video Edit projects or only specific ones.

    • The browser and operating system you're using.

    • A screen recording showing the edit prompt submission and the resulting output.

    Since you mentioned this is happening across multiple videos and started today, it may help to test in a different browser or an incognito/private window to rule out browser-related issues.

    Regarding the credits consumed, the community team can't process refunds directly, but if this is an unexpected product behavior, we'd like to gather more details so the appropriate team can investigate further.

     

    Regards,

    Tarun