I generated approximately six videos using Adobe Firefly. Each generation consumed credits; however, none of the outputs were usable because the on-screen text was spelled incorrectly

Subject: Request for credit refund/adjustment — Firefly video generations with incorrect text (26 Apr 2026)

Hello Adobe Support,
Today (26 April 2026, Australia/Melbourne time), I generated approximately six videos using Adobe Firefly. Each generation consumed credits; however, none of the outputs was usable because the on-screen text in the generated videos was misspelled, despite my entering the correct spelling in my prompts.

As the results did not match what I requested and the incorrect spelling makes the videos unusable, I’m requesting a refund or credit adjustment for the credits used on these six generations created today.

I can provide the prompts used, timestamps, and screenshots/video captures showing the misspelled words in the outputs. Please advise the best way to submit the generation IDs or links so you can review and process the refund/credit adjustment.

Thank you,
Kelly Sharples
 

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