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Participant
July 8, 2024

I have 0 credits left but can still generate

  • July 8, 2024
  • 1 reply
  • 538 views

Hello,

 

I have been using Firefly on for about 3 months and I am loving it!

Though I think there is a bug somewhere because I've been able to continue generating images even though my credits are at 0.

Can you please look into this and notify me so that I can continue using Firefly without fear of getting a terrible bill in the end.

 

Im using Firefly on Windows 10 through the Firefox web browser, version 127.0.2.

 

Thank you for your great work!

Best regards

Jonas

 

1 reply

droopydog500
Community Manager
Community Manager
July 8, 2024

Hello @Jonas_Canon6D,

 

Thanks for your question.

 

Some plans are able to generate after their credits are exhausted. Here is the language from the FAQ:

 For a limited time, Creative Cloud, Adobe Express, and Adobe Stock paid subscribers won't be subject to generative credit limits to create vector graphics or standard resolution images*.

After the credit limits apply, if users reach their plan-specific generative credit limit during the month before they reset: 

  • Creative Cloud and Adobe Stock paid users can keep taking generative AI actions but using generative AI features to create vector graphics or standard-resolution images* may be slower. 
  • Adobe Express and Adobe Firefly paid users can take two generative AI actions to create vector graphics or standard resolution* images per day. 
  • Free Creative Cloud, Adobe Firefly, and Adobe Express users can subscribe to a new paid plan to continue creating Firefly-powered assets. 

Source: Frequently asked questions about generative credits 

 

Please let us know if you have additional questions.


My best,

    droopy

Adobe Community Expert (not an Adobe employee)