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House Of Applejay
Participant
October 3, 2025

I have 6000 credits and created 3 videos for 750 credits each - and now I am on 0 credits

  • October 3, 2025
  • 1 reply
  • 65 views

Hi,

the credits are not counted correctly - I have 6000 credits and made 3 videos for 750 credits each - and the system put me on 0 credits?? Please double check this for me. THX.

1 reply

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
October 3, 2025

@House Of Applejay this is a user-to-user community forum. Your best bet is to reach out to the Adobe Customer Care support either on Social media or via adobe.com chat pod (ask for Agent). We cannot access personal or account info here. 

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