I have a problem with video generation in Adobe Firefly.

I’m getting the same sort of problem, every time I have tried to generate a video with a partner model it tries to run it for a few seconds and then shows : 

“Something went wrong

Please try again later.”

The adobe firefly generation model works though.
My internet connection is stable.
And I’ve logged out and back in to the creative cloud.
This problem has been going on for a few days also...

Hey ​@Charismatic_Beekeeperbf81 

Help us. Help you.
Could you try logging out of your Creative Cloud app and then log back in? This has helped me with other issues before.

Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

>>Make sure to hide your personal information: email account and anything other personal details.<<

Cheers

Nate

Hi Charismatic_Beekeeperbf81,

Sorry to hear you are running into this error with the Partner Models. To help narrow down what might be happening, could you provide a bit more detail?

• Which web browser and operating system are you currently using?

• Have you tried generating the video in an Incognito/Private browsing window, or on a completely different browser?

• Does the error happen with every prompt you try, or only with specific ones?

• Is this a newly created account, or have you successfully generated videos with these specific partner models in the past?

• Could you please share a screenshot or a short screen recording of the full generation page right when the error appears, showing the prompt and settings you're using?

Looking forward to your reply!

Thanks

Matt