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Participant
August 9, 2026

i have been generating audio and all the audio has been generating backwards. can you check my account asap. its been going on for too long. pls help

  • August 9, 2026
  • 3 replies
  • 12 views

HI There,
i have been generating audio on firefly from my account. it seems to be generating audio in reverse i suspect. it has been giving be rubbish and wasting my credits. pls help solve this bug, 

    3 replies

    August 10, 2026

    Hey ​@Whimsical_dynamism16B6 

    Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

    Make sure to include the model and the credits required at the bottom of the screen.

     

    Regarding your credits:

    1) Before you hit generate take a screenshot.

    2) Then press generate

    3) If you get the error msg check your balance.

    4) ​​​​​​take a screenshot of your points after generating.
    Post the 2 separate point value screenshots here: the point value before and point value after.
     Make sure to hide any personal information before posting to the forum.
    Cheers

    Nate

     

    August 10, 2026

    Hey ​@akanito5EF0 
    Could you provide a short clip? This would help considerably.


    >>Make sure to hide your personal information: email account and anything other personal details.<<

    Cheers

    Nate

     

    Participant
    August 9, 2026

    Not only that, it tells you ill be 250 credits and it charges twice the amount and on top of that you get rubbish.  Got off with customer service and they kept pushing me upgrading my subscription, like that is gonna make the video generation better?  Super upsetting!