I have been trying to generate a video using your AI tools. The first iteration got close, and then I tried to make some edits using the prompts, and it keeps on charging me credits and then giving me the exact same video.

Hi ​@Astonishing_strength4ab7,

We’re sorry for the delay. I'm sorry you're experiencing this. I understand how frustrating it is to spend credits on multiple edit attempts and receive what appears to be the same video output each time, especially when you're trying to fix specific issues in the generated result.

To help us investigate, could you please provide a few additional details?

• Which video feature are you using (Generate Video, Video Edit, Remix, Scene-to-Video, etc.)?
• What specific changes are you trying to make to the video?
• Are the edits completely ignored, or do you notice any subtle differences between generations?
• Could you share the edit prompts you've tried?
• Does this happen with every video, or only this particular project?
• Approximately when did this start occurring?
• If possible, could you share screenshots or screen recordings showing the original video and the edited outputs?

In the meantime, you may want to try:

1. Using more specific edit instructions- Instead of broad prompts like "fix the glitches," try describing the exact change you'd like to see (e.g., "remove the extra hand on the left side" or "make the character face forward throughout the scene").

2. Start a new edit session- Create a copy of the video or start a fresh edit workflow to determine whether the issue is tied to a specific generation.

3. Try a different browser or an Incognito window- This can help rule out browser-related issues.

4. Test with a small, obvious edit- For example, make a noticeable color, lighting, or style change. This can help determine whether the edit function is processing requests but not applying the specific changes you're looking for.

Regards,

Tarun