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Prof Ron
Participant
August 17, 2026

I have been using Gemini 3.1 at 1K with a premium plan and you are charging be credits I am supposed to get unlimted images

  • August 17, 2026
  • 3 replies
  • 18 views

I would like to get my credits restored

    3 replies

    droopydog500
    Community Expert
    Community Expert
    August 17, 2026

    Hi ​@Prof Ron,

    My plan has Gemini 3.1 at 1K at zero credits. I just generated and was not charged.

    When you look to the left of the generate button with Gemini 3.1 and 1K selected, how many credits does it say will be consumed?  Does it show?

     

    If so, please create a screen recording with the following steps:

    1. click on your avatar so the number of credits remaining is showing
    2. with the left panel visible (where you select the model and resolution), generate an image using Gemini 3.1 at 1K
    3. click on your avatar so the number of credits remaining is showing.

    This is a community forum and we have no access to your account. So, we cannot restore credits. We can report bugs, however, if it is not working right.

    Thanks,

        droopy

    Adobe Community Expert (not an Adobe employee)
    August 17, 2026

    Hey ​@Prof Ron 
    Just to add to what ​@Trevor.Dennis mentioned, here is a link with a breakdown of all the plans and what each plan entails.

    https://helpx.adobe.com/creative-cloud/apps/generative-ai/generative-credits-faq.html#standard-and-premium-generative-ai-features

    Cheers

    Nate

    Trevor.Dennis
    Community Expert
    Community Expert
    August 17, 2026

    Gemini 3.1 is not free and unlimited.

     

    No one ever gets misused credits refunded.  Every one of the 42 million Creative Cloud subscribers would claim that they should not have had credits deducted, and madness would ensue.