i have credits but the video is not generating so i need assistant to speak about this.

Hi, Fancy_face3335!

I'm sorry to hear you're having trouble with generating a video. When the generation fails, it's frequently caused by interference from a browser extension, like an ad blocker.

Could you try running a quick test in an incognito window or using a different browser?

If it still isn't working, we'd love to investigate further. Could you help us out by providing a bit more context?

• What exact prompt are you trying to use?

• Could you record a full-screen video of your workflow so we can see exactly where it gets stuck?

Just a quick reminder: please make sure to hide your email, name, or any other personal details before sharing your media here!

Thanks,

Gabriel Grundler

Adobe Employee