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Israel Lopez Denova
Israel Lopez Denova
Participant
February 13, 2026

I have not been able to use firefly for the last couple of days

  • February 13, 2026
  • 1 reply
  • 0 views

I activate generative fill and it tells me…. We have encountered an issue and can't complete your request at this time

      1 reply

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity Manager
      Community Manager
      February 13, 2026

      Hi Israel Lopez Denova,
       

      Thank you so much for letting us know about this.
       

      That sounds really frustrating, and I’m sorry it’s been happening for this long.
       

      To get a better sense of what’s going on, could you share a bit more about what you’re seeing on your side.

      For example, when the message appears, are you able to use any other tools in Firefly, or does everything stop responding. If you can share a screenshot too, that would be really helpful.
       

      Any detail you can share will help us understand the issue and get you back up and running.
       

      Let us know.

      Hajar

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