i have tried to generate video but the tool failed to do , but it consuming all the credits , so i dint get the video i wanted and got my credits consume

Hi andrew04r34-034,
Thanks for writing in.

Helps help you, could you please share a bit more information?

• What exactly occurred when you tried to generate the video? Did you see any error message?

• If there was an error, could you share a screenshot of it?

• How many credits were used for the attempt?

• What was your workflow (prompt, duration, resolution, etc.)?
  
  

Note: If you noticed that credits were not returned after an error, this usually indicates that a generation did complete successfully. In that case, you can check under Files > Generation History to see if the video was stored there.

Once we have these details, we’ll be in a much better position to identify the issue and assist you further, including checking on the credit usage.

Looking forward to your update so we can get this resolved for you.

Hajar
​​​​​​​[Moved to questions]