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Participant
August 3, 2026

I haven’t been able to access Adobe Firefly for over three months and I’d like to know why.

  • August 3, 2026
  • 2 replies
  • 25 views

I haven’t been able to access Adobe Firefly for over three months and I’d like to know why. Nothing in the interface works! 

    2 replies

    August 4, 2026

    Hey ​@Allex98BC 

    Help us. Help you.

    To add to what ​@Trevor.Dennis  asked: could you create a full screen video of your workflow showing us what is happening? This would help considerably.

    >>Make sure to hide your personal information: email account and anything other personal details.<<

    Cheers

    Nate

     

    Trevor.Dennis
    Community Expert
    Community Expert
    August 4, 2026

    What country are you posting from?

    What operating system are you using, and what version?

    What are your computer specs?

    Do you use any of the Adobe Creative Cloud apps?