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Matt Novello
Participant
July 30, 2026

I hit cancel and delete in Firefly the moment I realized I had selected the wrong model, but was still charged 400 credits. This is right after buying the extra credits. Can you please refund the 400 credits so I can finish my project? Thank you.

  • July 30, 2026
  • 4 replies
  • 12 views

I hit cancel and delete in Firefly the moment I realized I had selected the wrong model, but was still charged 400 credits. This is right after buying the extra credits. Can you please refund the 400 credits so I can finish my project? I feel there should not be a cancel option if that credits are going to be used anyway. I didn’t wait more than 2 seconds to hit the cancel/delete button.

Thank you

    4 replies

    July 30, 2026

    Hey ​@Matt Novello 

    I have done this a few times. Credits are valuable. It sucks when we realize we have choosen the wrong “x”.

    How credits are handled in Adobe Firefly:

    1. Credits are deducted IMMEDIATELY when you click Generate.

    Cheers
    Nate

    Matt Novello
    Participant
    July 30, 2026

    Thanks, Nate, it does suck. Good to know going forward. 

    Best,

    Matt