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gordon_9350
Participant
February 2, 2026

I just renewed my subscription until March 1, but next reset says February 9. I don't understand.

  • February 2, 2026
  • 1 reply
  • 9 views

I just renewed my subscription until March 1, but next reset says February 9. I don't understand.

    1 reply

    Hajar Toutsi
    Community Manager
    Community Manager
    February 3, 2026

    Hi gordon_9350,
     

    Thanks for reaching out.
     

    Do you happen to have another Adobe plan besides Firefly? If so, the reset date you’re seeing likely belongs to that other plan. After February 9, you should be able to see the correct reset date for your Firefly credits.
     

    If you don’t have any other plans, please let us know so we can look into this further. (If that’s the case, it would also be helpful if you could share a screenshot of your credits balance and the reset date displayed. Just be sure to hide your email or any other personal information before posting)
     

    Looking forward to hearing from you.


    Hajar