Participant

I keep trying to generate something and I get "Try again Later" it's been four days now

Forum|Forum|21 days ago
August 19, 2026
9 replies
58 views

I put in my text I’m trying to generate a handout and it keeps telling me something went wrong, please try again

Tarun Saini

Community Manager

Hi @uasaviator @Kindhearted_Journeyce60 @StuckinSap @janetm93040140,

We’re sorry for the delay. I'm sorry to hear you've been running into this issue for several days. I completely understand how frustrating this must be, especially when you're relying on Firefly for active work and repeatedly encountering the same "Try again Later" message.

To help us investigate, could you please provide a few more details?

Which Firefly feature are you using when the error occurs (Generate Image, Generate Video, Edit, Boards, etc.)?
Does the issue occur with all prompts/projects or only specific ones?
Are you using the Firefly web app or mobile app?
Which browser and operating system are you using?
Have you tried a different browser or device, and if so, did the issue persist there as well?
Could you share a screenshot of the error message?
Approximately when did the issue first start occurring?

Additionally, if you're comfortable sharing:

The prompt you're using (or a sample prompt).
Any reference images involved in the generation.

This information will help narrow down whether the issue is related to a specific feature, prompt, asset, account, or environment.

Regards,

Tarun

uasaviator

Participant

To anyone at Adobe who might see this. Is there any recourse for this issue? Are you going to issue bonus credits to make up for the fact that so many of us who are actually working and who rely on this platform are stuck right now? Or will you just ADMIT THE PROBLEM, refund our money and then suggest we find another solution? Regardless of the outcome, your lack of response is truly galling!

T

Thomaswoody

Participant

I agree. This is getting more and more ridiculous. I've been stuck with this problem for a week now. I'm way behind deadlines, and my clients are getting more and more frustrated!

K

Kindhearted_Journeyce60

Participant

I´m going through the same issue. Already cancelled my plan.

StuckinSap

Participant

Same with video generation for me. Keeps timing out while processing or something, but chewing up credits.

N8.

Hey @StuckinSap
I have noticed something similar. As a result, I took a look in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

>>Press generate: ONLY ONCE<<. If the generation is taking forever or not generating, check your CC App.

How to reliably download your files
In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

https://youtube.com/shorts/fCgb1ZR48tU?feature=share

Cheers

Nate

StuckinSap

Participant

I have started to do that and found I think one in there and others that never generated. It also takes FOREVER to time out and I’m worried if I clip it then it will not process and will be on me, so I am hanging here taking double the time. Also, I am working to refine the prompts, but it will totally generate different faces and things after I tell it to keep everything the same, so I am spinning my wheels here to get what I need, when it even gives me a response. It basically made the same video three times with different prompts, each one with the same bad faces. It makes me hesitate to use the more credit-heavy options even if they might be better because I can’t rerun each item at 400 credits 3-5 times to get a useable 5 second clip. I am working to animate old family photos for someone with dementia and the changing faces will cause confusion and anxiety.

N8.

Hey @janetm93040140
Could you provide more information? What prompt are you using? What is the desired outcome?
To create a brochure: Adobe Expres

Adobe Express Might be a better choice for creating a brochure. There are many templates that are free, w paid options, as well.

AI Image models simply suck at spelling.

Cheers

Nate

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