i only have three generations when i should have 5 for a while now fix this now and get me my generations back or get me a free pro plus account

I USED TO HAVE 5 GENERATIONS NOW I ONLY HAVE 3 IT IS NOT ROCKETSCIENCE THAT YOUR RETARDED “BUG REPORT” SYSTEM HAS TO FIUGER OUT. GIVE ME A LEAST A FREE STANDARD ACCOUNT I HAVE TO PUT UP WITH.