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Participant
September 9, 2026

I paid for credits and not showing as available. Why?

  • September 9, 2026
  • 2 replies
  • 8 views

I paid for a subscription that comes with credits, then when the credits didnt show I upgraded, no credits are showing available to use - but my account has 6100 credits that will reset in Oct. what is going on?

    2 replies

    N8.
    Community Expert
    September 9, 2026

    Hey ​@avid_helpf26b 
    Got a new plan?

    After getting a new plan, log out of the creative cloud app to reset the functions of Firefly. Log out of the Creative Cloud App, after you get a new subscription or change subscription.
    Nate

    Peru Bob
    Community Expert
    Community Expert
    September 9, 2026

    Try signing out of your account and then sign in again.