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Participant
August 6, 2026

I started my free trial for the adobe pro firefly monthly payment. the payment method is linked and went though but I still dont have access to the generative video editing

  • August 6, 2026
  • 1 reply
  • 8 views

it doesn't show that I have the plan on my profile but I still ‘payed for it? and will but cant cancle or use it

    1 reply

    N8.
    Community Expert
    August 7, 2026

    Hey ​@Zealous_neighbor061a 

    Could you try logging out of your Creative Cloud app and then log back in? This has helped me with other issues before.

    If this hasn’t help, make sure to reply.

    Cheers

    Nate