Participant

i tried to create a video generation using veo 3.1 engine, from past 1 hour it's showing generating, if i cancel it my credits will lost.

Forum|Forum|21 days ago
March 8, 2026
1 reply
30 views

I have been using veo 3.1 engine for video generation, but it is showing generating from an hour, last time also same thing happened and i cancel it, and my credits got deducted and feels like a scam. everytime same thing is happening.

Hajar Toutsi

Community Manager

Hi sumail atyab,

Thanks for writing in.

Credits are deducted as soon as you click Generate, but if the generation fails with an error, those credits are automatically returned to your balance.

If the issue still persists or if you can’t find your generations under Your Stuff > Generation History
and your credits didn’t return to you balance, please let us know so we can escalate this to our team.

Can’t wait to hear back from you.

Hajar

sumail atyabAuthor

Participant

Hi Hajar,

Thanks for the response, yesterday i was trying to generate videos using Veo 3.1 engine, out of 3/5 was successfull, but the remaining 2 never got generated, and i lost my 800 credits. still no credits got refunded and you can check my yesterday’s credit used and generation history.

Please let me know if you need any more details.

Thanks.

Hajar Toutsi

Community Manager

Thanks sumail atyab for confirming,
I have escalated this issue to our respective team, and I’ll keep you updated as soon as I hear from them.

Hajar

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