I used a generation to edit a video, it charged me the generation, but did not make any changes. How do we address being changed for something that the app failed to do.

Hey ​@PULSE Design & Branding 

Not making changes to the image
Help us, help you, please provide the following:

• The Full Prompt: The exact text you entered into the prompt box.
• Settings and Model: The specific model used and any other settings (such as aspect ratio, content type, or style strength).
• Reference Images: A copy of any reference images or keyframes used to guide the generation in a zip file (to preserve the image’s details).
• Visual Examples: Please upload a copy of the "bad" generation so we can see exactly what the output looks like and tell us what is wrong if it is not obvious.

Let us know once you have the details ready, we’ll be glad to help.

Cheers

Nate