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Participant
September 25, 2026

I've generated about 2 videos, or rather tried and each cost me about 360 / 380 credits which caused me to run out without getting any results. Just wanted to give a heads up .

  • September 25, 2026
  • 1 reply
  • 15 views

I've generated about 2 videos, or rather tried and each cost me about 360 / 380 credits which caused me to run out without getting any results. Just wanted to give a heads up

    1 reply

    N8.
    Community Expert
    September 25, 2026

    Hey ​@Jeezus99 
    Thank you for the heads up.

    I have noticed something similar when using 3rd party models. As a result, I have had to in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

    Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

    >>Press generate: ONLY ONCE or Twice<<. If the generation is taking forever, not generating, or giving you the same results: just press generate once or twice. This will help you save credits. Finally, check your CC App for your images and videos.
     

    Regarding your credits:

    1) Before you hit generate take a screenshot.

    2) Then press generate

    3) If you get the error msg check your balance.

    4) ​​​​​​take a screenshot of your points after generating.
    Post the 2 separate point value screenshots here: the point value before and point value after

     

    How to reliably download your files
    In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

    https://youtube.com/shorts/fCgb1ZR48tU?feature=share

    Cheers

    Nate