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August 14, 2026

I've got a pro plus account but it's not letting me make a video

  • August 14, 2026
  • 1 reply
  • 5 views

it keeps telling me there’s an error and to go back to the home page

    1 reply

    August 14, 2026

    Hey ​@wise_impressione6af 
    I agree. After I upgraded my account, I logged out of my Creative Cloud app and then logged back in? This has helped me with other issues before.

    If the issue persists: 

    Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

    >>Make sure to hide your personal information: email account and anything other personal details.<<

    Cheers

    Nate




    Cheers

    Nate