I've used Firefly today and 5 out of 10 tries, all them appear as: "Something went wrong. Please try later." and you're discounting me credits from those bugs that are not my fault

Hey ​@Edjolota 

Credits are deducted when you press generate. If the generation fails, they should be restored, but it is not necessarily instantaneous. Can you please double check to see if they have since been restored?

Could you please reply with the following information:
An example of the image & prompt that you are using would help.

• A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

• What model were you using (such as Firefly Image 3, Firefly Image 4, Firefly Image 4 Ultra, Imagen 3, etc.)?

• A copy of the keyframe(s) or reference images (if any) you were using.

This helps us help you. Sometimes there might be a trigger word in the prompt.
 

Common problems

• Trademarked / Copyright
• Political figures / Celebrities 

• Long complicated prompts (often from ChatGPT)
   (short easy to read prompts tend to work very well)
• busy dark background images for videos. the images need to be easy to distinguish who the main characters are and what the background is. 

Anything to do with Children

• if it has children or child like images (an absolute no/ firefly will not generate anything that even resembles a child/ even childlike)

or

• - the prompt has words associated with children example: boy, girl, kid, kids, child, children and so on...
  Many Generation Models will not generate anything to do with children.
• Nudity

Cheers

Nate