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peace 123
Participant
August 15, 2026
Open for Voting

I want my 80 credits back. It ins not my fault Firefly is not working properly.

everytime I go to download my finished AI image, it bounces me out and it does not download my image. i want my 80 credits back that I loss trying to download an image. 

    1 reply

    N8.
    Community Expert
    N8.Community Expert
    August 16, 2026

    Hey ​@peace 123 

    I have noticed something similar. As a result, I go and have a look in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.
     

    How to reliably download your files
    In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

    https://youtube.com/shorts/fCgb1ZR48tU?feature=share


    Cheers

    Nate

     

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